This Refund Policy explains how cancellation and refund requests are handled. The exact conditions shown during booking, in the confirmation or voucher and in the signed rental agreement apply to the selected service.
For many car rental bookings, payment is made when the vehicle is collected and no advance payment is required. When an advance payment is requested, its purpose and applicable refund conditions are communicated before payment and form part of the booking confirmation.
A transfer booking may require an online deposit to reserve the vehicle and scheduled service. The deposit amount and payment status are linked to the specific transfer request. Any remaining balance and the accepted payment method are stated in the confirmation.
Contact RENTAGOR as early as possible when cancellation is required. Refund eligibility depends on the service type, confirmed booking conditions, notice provided, payment method and non-recoverable costs already incurred. A cancellation is effective after RENTAGOR acknowledges it.
RENTAGOR will try to accommodate a change subject to availability. A different rental price, delivery fee, security deposit or service condition may apply. When the requested alternative is unavailable, the cancellation terms of the original booking remain relevant.
Failure to arrive at the agreed time without communication may be treated as a no-show. For airport bookings, provide the correct flight number and report important schedule changes. Costs reserved specifically for a missed or unannounced service may be non-refundable.
When the confirmed vehicle or transfer cannot be provided, RENTAGOR may offer a suitable replacement or reasonable alternative. If an acceptable service cannot be provided, payments collected for the unavailable service are reviewed for refund according to the circumstances and applicable obligations.
The vehicle security deposit is not the rental price. It is returned or released after the vehicle is returned in accordance with the rental agreement, subject to checks for new damage, missing items, fuel differences, traffic penalties, late return, additional cleaning or other outstanding charges.
After a refund or deposit release is initiated, the time required for it to appear depends on the bank, card network, currency and payment provider. RENTAGOR cannot accelerate processing performed entirely by those external institutions.
Contact RENTAGOR through the official details on the website and provide the booking number, customer name, service date, payment reference and reason for the request. Do not send complete card data, bank PINs or passwords.
Each request is reviewed using the booking confirmation, communications, payment record, rental agreement, vehicle return information and applicable conditions. Approved refunds are returned through an appropriate payment method wherever practicable.
