Your security matters to RENTAGOR. We apply technical and organisational measures designed to protect the website, booking information, communications and payment processes. No online service can guarantee absolute security, so customers also have an important role in protecting their information.

1. Secure Website Connection

The RENTAGOR website uses an encrypted HTTPS connection to protect information transmitted between your browser and our server. Keep your browser and device software updated, and avoid entering booking information on unknown or imitation websites.

2. Information Used for a Booking

We request information needed to manage the service, including contact details, driver details, rental dates, locations, flight information and selected services. Do not send unnecessary sensitive information through open or unverified communication channels.

3. Payment Security

• Secure payment pages: Online transactions may be processed on the secure pages of an external payment provider.
• Card information: Never send a full card number, card PIN or one-time bank password by email, WhatsApp, Telegram or a website message.
• Additional verification: RENTAGOR may verify unusual payment requests or booking changes before confirming them.
• Transfer deposits: A transfer deposit must be paid only through the payment flow linked to the relevant booking.

4. Access and Internal Controls

Access to administration, booking and payment-related information is restricted according to operational need. Authentication, access controls, system logs, updates, backups and monitoring are used according to the nature of the service.

5. Safe Communication

Check that messages use RENTAGOR’s official contact details. RENTAGOR will not ask for your bank PIN or one-time verification password. Be cautious with urgent payment requests, changed bank details, shortened links and unexpected attachments.

6. Identity and Booking Checks

To reduce fraud and protect customers and vehicles, RENTAGOR may verify identity, driving documents, booking details, payment status or vehicle collection information. Processing may be paused when important information cannot be verified.

7. Data Retention and Necessary Sharing

Booking and operational information is retained for legitimate service, accounting, security, dispute and legal purposes. When necessary for the service or required by applicable obligations, relevant information may be shared with payment providers, insurers, authorities or service partners.

8. Customer Responsibilities

• Protect your device: Use a screen lock, updated software and a trusted internet connection.
• Protect your messages: Do not forward vouchers, identification documents or booking details to unknown persons.
• Review information: Check the booking confirmation, payment request and collection details before acting.
• Report suspicious activity: Contact RENTAGOR immediately after an unexpected change or suspicious message.

9. Security Incidents

If you believe your booking information, payment or communication has been compromised, contact RENTAGOR immediately. Provide enough information to identify the booking, but do not send passwords, bank PINs or complete card data.

10. Updates to Security Practices

Security measures and this information may be updated as services, risks, technology, providers and applicable requirements change. The latest version published on the RENTAGOR website applies.