Welcome to RENTAGOR. These Terms of Use explain the rules that apply when you browse our website, send a booking request, communicate with us or use our vehicle rental and transfer services. Your booking confirmation, voucher, signed rental agreement and vehicle-specific conditions also form part of the applicable terms.
The website provides information about vehicles, rental periods, delivery locations, transfers, prices and optional services. We make reasonable efforts to keep this information accurate, but availability and final conditions are confirmed only after RENTAGOR reviews and accepts the booking request.
The principal driver and every additional driver must satisfy the age, driving-experience, licence and identification requirements applicable to the selected vehicle. A valid passport and driving licence must be presented when collecting the vehicle. Additional requirements may apply to specific vehicle categories.
Before departure, the customer should inspect the vehicle together with the RENTAGOR representative, review the rental agreement and report any existing damage. The recorded fuel level, documents, keys and supplied equipment should also be checked.
In the event of an accident, theft, damage, warning light or technical problem, the customer must protect everyone’s safety and contact RENTAGOR immediately. The police must be contacted when required, and an official report should be obtained. Failure to follow the required procedure may affect insurance protection and customer responsibility.
The vehicle must be returned at the agreed time and location with the agreed fuel level, documents, keys and equipment. Late return, missing equipment, fuel differences, excessive cleaning, traffic penalties, new damage or other outstanding obligations may result in additional charges under the rental agreement.
Changes and cancellations must be communicated as early as possible. Eligibility for a refund depends on the selected service, confirmed booking conditions, payment method, notice period and costs already incurred. The current Refund Policy and the conditions stated in the confirmation or rental agreement apply.
Customers must not disrupt the website, bypass security controls, submit fraudulent requests or misuse its forms and content. Payment services, maps, messaging platforms, airlines and other external services operate under their own systems, terms and availability.
If general website information differs from the signed rental agreement or confirmed vehicle-specific conditions, the signed or confirmed documents take priority for that rental. Questions about a booking or these Terms should be sent through the official contact channels published on the RENTAGOR website.
